Welcome to Lignum Plank. At Lignum Plank, we value your privacy and are committed to protecting any personal information that you share with us. This Privacy Policy explains what information we collect, why we collect it, how we use it, and your rights regarding your information.

By using our website (www.woodplankproducts.com) and services, you agree to the terms outlined in this Privacy Policy. If you do not agree with these terms, please do not use our Site.

​

1. Information We Collect

We may collect the following types of information:

a. Personal Information

• When you make a purchase, create an account, sign up for our newsletter, or contact us, we may collect personal information such as your name, email address, shipping address, phone number, and payment information.

b. Account Information

• If you create an account on our Site, we collect information such as your username, password, and any preferences or saved items. This helps us provide a personalized experience and allows you to manage orders, account details, and preferences easily.

c. Usage Information

• We collect information about how you interact with our Site, including IP addresses, device information, browser type, and pages visited, through cookies and similar tracking technologies.

d. Cookies and Tracking Technologies

• We use cookies to enhance your experience on our Site. Cookies help us remember your preferences, personalize content, and provide relevant ads. You can disable cookies through your browser settings, although doing so may impact your experience on our Site.

​

2. How We Use Your Information

We use the information we collect to:

• Process orders and manage transactions

• Provide customer support and respond to inquiries

• Improve our Site, products, and services

• Send marketing communications with your consent

• Detect and prevent fraud and security threats

• Comply with legal obligations

• Provide a personalized user experience, including saved preferences and order management for account holders

​

3. Sharing Your Information

We may share your information with:

• Service Providers: We work with third parties to assist with payment processing, website hosting, and other business operations. These providers are obligated to protect your information and use it only for the services they provide.

• Legal Compliance: We may disclose your information if required by law, or in response to a legal process, to protect our rights, property, or the safety of others.

• Business Transfers: In the event of a merger, acquisition, or sale of our assets, your information may be transferred as part of the business transaction.

​

4. Data Security

We take reasonable steps to protect your information using industry-standard security measures, including encryption and secure data storage. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

​

5. Your Rights

You have the following rights regarding your personal information:

• Access and Correction: You can request access to the personal information we hold about you and ask for corrections if necessary.

• Deletion: You may request the deletion of your personal information, including your account information, subject to certain legal exceptions.

• Opt-Out: You may unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link in the email. You may also manage cookie preferences through your browser settings.

• Data Portability: You may request a copy of your personal information in a commonly used format.

​

6. International Transfers

Woodplank operates within the United States. If you access our Site from outside the U.S., your information may be transferred to and stored in the U.S. By using our Site, you consent to the transfer of your information to the U.S. and the application of U.S. laws.

​

7. Children’s Privacy

Our Site is not intended for children under 13, and we do not knowingly collect personal information from children. If we discover that we have inadvertently collected personal information from a child, we will take steps to delete it promptly.

​

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal, regulatory, or operational reasons. The updated policy will be posted on our Site, and we encourage you to review it regularly.

​

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at: sales@plankproduct.com